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A chauffeur service is reserved in advance at one fixed, all-inclusive price, with a named professional driver and a specific vehicle class attached to your booking before you travel. Taxis and ride-hailing apps are dispatched on demand, priced by meter or by surge-adjusted estimate, and the driver is not known until the trip begins. Chauffeur bookings also include airport flight tracking and free waiting time, with meet-and-greet at arrivals available as a paid add-on.

At least 3 hours before pickup, so the local operator can assign a chauffeur and brief them on your route. RYDES takes reservations up to a year out. For group vehicles, events and holiday travel, book as early as you can — availability runs out long before price becomes the problem.

Add your flight number when booking and RYDES tracks the aircraft. Early or late, your pickup time moves automatically and your chauffeur is re-briefed. Free waiting starts at the actual landing time rather than the scheduled one, and the delay costs you nothing.

Airport pickups include 60 minutes of free waiting from the moment the aircraft lands, which covers immigration, baggage claim and customs. Every other pickup includes 15 minutes. Beyond that, waiting is billed in 15-minute increments at the vehicle class rate, and you are told before it starts.

Yes, for the journey you booked. The quoted price covers the vehicle, chauffeur, fuel, tolls, airport access fees and taxes, and it does not change with traffic, route or demand. Gratuity sits outside the fare and is offered at payment, where you can add a percentage, enter your own amount, or decline. The only other charges that can appear afterwards are ones you cause and approve: waiting beyond the free allowance, a stop added on the day, parking you ask us to pay for, or cleaning for damage.

Kerbside by default, at the designated pickup area for your terminal, with your chauffeur calling as you come out. Meet and greet is available as a paid add-on: your chauffeur parks, waits inside the arrivals hall holding a sign with your name, and takes the luggage from there. Exact meeting points are sent with your confirmation either way.

Any booking can be cancelled or changed free of charge up to 24 hours before the scheduled pickup. Group vehicles and event programmes follow the terms shown at booking. Cancellations inside the 24-hour window are charged in full, because a vehicle and a chauffeur have already been committed to your ride.

Yes, as a paid add-on. Child and booster seats are requested when you book and ready in the vehicle when it arrives. The price and the seat types available depend on local law and the operator serving your city, and both are shown to you before you confirm. Give us the child's age and weight so the correct seat is used.

Yes. Choose the option to book for another passenger and enter their name and mobile number. They receive the chauffeur details and tracking link directly, while the confirmation, receipt and any changes stay with you. Assistants and travel arrangers can manage several travellers from one business account.

Service animals travel free, always. Other pets are accepted by many operators when requested in advance and carried in a suitable crate or carrier, and a cleaning fee applies to cover the vehicle afterwards. The fee is shown to you before you confirm, so add the request when booking rather than on the day.

RYDES partners are licensed chauffeur operators, from established fleets to individually licensed owner-drivers. Before a partner receives bookings we verify their operating licence, commercial insurance and vehicle registrations, and confirm their chauffeurs hold the correct local permits and background clearances. Partner performance is reviewed continuously against completion, punctuality and rider feedback.

Major credit and debit cards, plus regional wallets in the markets that support them. Business accounts can be invoiced monthly. Payment is authorised at booking and captured after the ride is completed, so a ride cancelled inside the free window is never charged.